Privacy Policy

1. Information we collect

• Contact details you send us: name, email, phone or WhatsApp, company, country.
• Order details: vehicle, wheel specification, delivery address.
• Technical data from your browser, in aggregate only.

2. How we use it

• To prepare a quotation and confirm fitment.
• To manufacture, ship and support the order.
• To send order updates — not marketing, unless you ask for it.

3. Sharing

• Freight forwarders and customs brokers, for delivery only.
• Payment providers, for processing only.
• Form delivery service (formsubmit.co), which forwards contact-form messages to our email.
• We do not sell customer data.

4. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected — including order processing, technical support, after-sales service, warranty management, dealer cooperation and compliance with legal obligations.

• Order-related data (name, email, WhatsApp, shipping address, vehicle and wheel specifications, order records): kept for 7 years after completion of the order, to handle warranty claims, after-sales enquiries, tax and export compliance requirements.
• Quotation enquiries without a final order: kept for 24 months from the date of last communication. If no transaction occurs within that period, the data is securely deleted or anonymised.
• Dealer application information: retained for 3 years after cooperation terminates, for compliance and dispute resolution.
• Marketing communications: if you opt in, we keep your contact information until you unsubscribe. After unsubscription you are removed from our marketing list promptly.

After the applicable retention period expires, personal information is securely erased, destroyed or anonymised. Where anonymisation is performed, the data is no longer considered personal data.

You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records for tax, export and regulatory purposes.

5. Your rights

You have the right to request access to, correction of, or deletion of your personal data. You also have the right to lodge a complaint with your local data protection authority.

6. Data protection contact

If you have any questions, requests or complaints regarding this Privacy Policy or your personal data, please contact our data protection team:

privacy@znkedong.com

We will respond to your legitimate request within 30 calendar days.

7. Cookies

This site uses only functional cookies necessary to operate. We do not use advertising trackers.

8. Effective date and updates

This policy takes effect on November 11, 2026. We reserve the right to revise or update this policy at any time. Changes are posted on this page with a revised effective date. Continued use of this website or placing new orders after updates means you accept the revised terms.