1. Lead time
- 20–30 working days for production after drawing approval and payment clearance, excluding public holidays.
- Freight time is additional: typically 5–15 days by air, 30–45 days by sea.
- All quoted lead times are estimates. Customs inspection, force majeure and carrier issues are beyond our control.
2. Freight and trade terms
- Freight is quoted separately by destination and method unless the agreed Incoterm includes it.
- Trade terms follow Incoterms® 2020 — DDP, DAP, FOB or EXW as stated on the order confirmation. See the Terms of Service.
- We confirm the carrier and the cost in writing before dispatch.
3. Customs and duties
- Under DAP, FOB and EXW the buyer is the importer of record. Under DDP, ZORIN handles import duty and VAT.
- We provide the commercial invoice and packing list you need to clear customs.
- Local import restrictions and vehicle homologation rules are the buyer's responsibility to confirm before ordering.
4. Damage notification window
You must inspect the goods immediately upon receipt.
- Any visible shipping damage, missing parts or packaging damage must be notified to us within 7 calendar days from the date of delivery, together with clear photographs of the outer packaging, the damaged box and the defective wheels.
- Claims for transport damage submitted after the 7-day window will not be accepted.
- For concealed damage (damage that cannot be found without unpacking the wheels), you must notify us within 14 calendar days after delivery, with a full unpacking video and photographs.
We are not responsible for damage caused by improper installation, subsequent use or road hazards after signing for the parcel.
5. Lost shipments
We open the carrier claim in parallel with you and keep you updated until it is resolved.
6. Effective date and updates
This policy takes effect on November 11, 2026. We may revise it at any time; changes are posted on this page with a revised effective date.
